Up front stuff. 

Buying -

1. I will represent you to the best of my ability.
2. Find you a good house at a decent price.
3. I will be there for you after the sale if you need me.
4. I will not use aggressive tactics or tricks to get you to buy.
5. I am a member of 2 MLS Boards.
6. I am reachable by cell until 12 pm 7 days a week.    

Selling your property-

1. Your property will be advertised on the Internet on Several sites.
2. Each property listed will have a separate web page dedicated to that property.
3. Virtual Tours and Virtual Slide shows on each property. 
4. Your property advertised in Magazines and/or Local Newspapers.
5. Occasionally I also advertise in National books and other State and national magazine property books.
6. Your property will  be aggressively marketed using all avenues around. 
7. I split commission 50/50 with other Realtors®.Unless othewise noted by seller.
8. Your property will be listed on  2 MLS Boards.  Lakeway Area,  Knox Area MLS.
9. Your choice of having a sign placed in your yard or not.
10. Your choice of a lock box or not.  
11. You only owe when your property sells, the percentage we have written down and agreed upon, nothing more.
12. I am available on my Cell until 12pm 7 days a week, later if you need.

REO's

1. Broker Inspections done in the time frame you need.
2. Broker Price Opinions turn around time is 48 hours or less. (usually within 24 hours)
3. Your property is marketed properly.
4. Your property management demands are met for the property to your specifications.
5. At closings I handle all your needs to get the property closed in a timely, accurate fashion to your specifications.

Broker Price Opinions (BPO)

1. Turn around within 48 hours or less. (usually 24 hours)
2. Reasonable and agreed price.
3. Accurate Fair Markey Value you can expect from the sale of the property.
4. Interior
5. Exterior
6. Initial Checks.
7. Photos without BPO   

I'm sure there are more but this will kind of give you an ideal what you do and don't get.